1.INTERRUPTING

Level 1 ‘listening’ is displayed in moments where someone is clearly just waiting for their turn to speak – or may not even wait at all. This, therefore,
refers to literal interruptors, and also to people who don’t acknowledge what the other has said, interrupting the flow of the unresolved conversation with a different topic.

Sometimes in the workplace, this happens accidentally – particularly the virtual workplace (Zoom lag is a real thing!). But let us all collectively try to give people the floor, and say our piece when
they are well and truly finished.

2. HIJACKING
We’re sure many of us are guilty of this one! There often isn’t selfish intent here – merely the desire to relate to the person we’re speaking to. However, the habit of turning the conversation
back round onto ourselves isn’t always palatable
for others.

3. ADVISING
Level 3 listening can be positive – but only in certain contexts. This trait is particularly prevalent in more senior members of staff, as the nature of their role is to guide and advise.
However, try not to always automatically revert to ‘advisor’ status – the person you are speaking to may not be looking for a solution, but merely someone to dialogue with.

4. ATTENTIVE LISTENING
Attentive listening gives the speaker your full attention, and even invites further discussion through follow-up questions. We know a lot of good managers who employ this technique!

5. ACTIVE LISTENING
However, GREAT managers – and team members alike – will be active listeners. Described as “listening behind the words and between the words”, active listening requires going the extra mile, using your intuition to understand the speaker on a deeper level. How? By asking thoughtful questions, provoking further discussion and even helping the speaker to elevate their own self-understanding.